Forever 21 Reviews

Rating: 4.50 - 12 Reviews
Based on 12 customer reviews from our shopper community, FOREVER 21’s overall rating is 4.50 out of 5 stars and 100% of reviewers recommend this brand. The most common issue with FOREVER 21 is around Shipping & Delivery based on a rating of 2.0.

Overall Rating

  • 5 Stars

  • 4 Stars

  • 3 Stars

  • 2 Stars

  • 1 Stars


All Reviews

"Expedited Refund pleasant"
Expedited Refund pleasant, always willing to help!!!!!!! I returned a dress and the refund was expedited very quickly once the dress was received. I ordered stuff online and when the items arrived there were horrible like they were made by a learner dressmaker I was very disappointed by the quality of items I’ve ordered. One dress arrived with a broken zipper, and all my items were drenched with a nasty smell that my mom commented that maybe rats pissed on the box while it was in the warehouse. Another dress that looked pretty on the website looked like a costume and it gave me a severe skin reaction The quality is very poor. I received items that looked nothing like the pictures on the website. I want to return this dress Tried to contact them by email but got no reply i was looking for the customer service number I went on the internet started doing my research and finally, I found this number which was +1-three one two four eight eight one zero nine 6- i called that number when my line was connected they helped me some with instructions so that I returned garbage to the company and got my penny back from them Especially to customer service for helping me with my query. Much appreciated. No hassles.Thanks so much

"I love the clothing and the prices are…"
I love the clothing and the prices are cheap for the quality. The only reason I give it four stars instead of five is their return policy.

"Great items fast shipping"
I placed my order and received everything correctly and faster than expected. I love this company and it is sad to see so many unsatisfied customers. You need to fix this Forever21. If I had been a first time shopped and saw these reviews I would have never ordered from you guys. But since I have had great experiences I will continue to do so.

"dont know what all these negative…"
dont know what all these negative reviews are about great clothing, great prices, top notch

"Forever21 online store better than the physical one"
Great experience shopping at Forever21 online store. I ordered a pair of joggers last Saturday, package was to arrive 7 days after. But my order actually came in the next Wednesday. I was quite surprised and happy that my order came in early!

The store was clean and the sales clerks were friendly and helpful. The clothing was attractive and well organized with colors that I like. My purchase was smooth and wait time was short. The clothing has held up fine after being washed and has not faded, the clothing still looks new after the first wash.

"Online prices are a lot cheaper than store price"
I love the experience of the store, and spending time trying out each outfit but the pricing (I've noticed) isn't the same when shopping online, regardless if it's the same item or not. Common sense, but why would you buy from the store if it's cheaper online? Free shipping would be nice!

Affordable but cute clothing. Some items run a little big, but most are true to size. The clothes are very affordable and hold up for quite awhile. Over all very pleased with this company

"I love this store !"
I love this store, I buy their clothes online a lot. 👍👍👍

"Hit Or Miss"
Forever 21 has been a staple in my wardrobe for years because of their pricing and style options! I always preferred going into a physical store rather than going online, but am no longer within distance of one.I decided to take the chance and order, that said I have experience in-person with their sizing and general fit of clothing which helped me a lot with ordering. I bought a bandeau set - and as you can see in the photo it's cheap, SCORE.Took 7 days to reach me + one day for processing.I. AM. IN. LOVE.The set is more of a red than orange so the product isn't exactly like the pictures. It was true to size and fit like a glove. Plus, it felt like higher quality than some of the other clothing I've tried in past.Absolutely no regrets. Total steal for the price & am very happy.

"Forever Awesome!!!"
I just made an order online and it came in the mail so fast! Everything in my order was correct and i just love all my new tops hair accessories and Jewelry!!! Forever21 ❤❤❤

"Forever 21 Video Review"
I made a video reviewing Forever 21! I hope you find this video to be helpful!I really love their clothes, but be careful about what items you're choosing because sometimes the quality is hit or miss!

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